IT SUPPORT
IT SUPPORT

Channel Integration has lot of experience in IT support services or EDI / Channel Integration . Channel Integration IT Support provides enterprise grade IT support at small business prices. We have refined and continue to develop these services in order to provide comprehensive solutions configured specifically with your business needs in mind.

Our dedicated helpdesk team are experienced EDI engineers who resolve IT issues comprehensively with a focus on quality assurance. The operation of a remote access strategy enables our EDI Specialists or engineers to access the system to investigate and identify any problems at which time they will also try to resolve the issue. Based on a Service Level Agreement, our engineers will ensure that your systems are running and have a proven track record that includes:

  • 365 days a year coverage for servers, networks, desktops etc
  • Service level agreements to suit your requirements
  • HelpDesk support – 9To6 or 24 hour
  • Remote Access Support-Remote monitoring and administration 
  • Support for installation, changes and moves
  • Expert engineers (highly trained, equipped with diagnostic tools to effectively assist with fault resolution)
  • Daily checks of Back ups, Anti Virus software and health check on the server(s).

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